Patient feedback · Care Outside the Box®
Tell us what happened.
A compliment, concern, suggestion or idea helps us understand what is working and what needs attention. Your feedback goes to Jennifer Williams, our Practice Manager, so it reaches someone who can follow it through.
- Acknowledged within 5 business days
- Handled discreetly
- Independent options available
Before you start: the form below prepares an email in your own email app. Nothing is sent until you review the message and press Send.
Choose what feels right
Three ways to tell us.
Use the email handoff for a written record, call if you would rather speak, or deliver a note without electronic contact details.
Written feedback
Prepare an email
Complete the guided form below. It creates a structured message in your email app for you to review and send. Go to the formTalk it through
Call the practice
Ask reception for Jennifer Williams, Practice Manager. If she is unavailable, leave your preferred contact details.
Call 02 9680 9644Without digital contact details
Post or deliver a note
Address it to Jennifer Williams at Ground Floor, 70 Castle Hill Road, West Pennant Hills NSW 2125.
See contact detailsWhat you can expect
A clear and fair response.
We want it to be safe to tell us when something went well and when it did not. We use feedback to learn, correct problems and improve care.
We acknowledge it
We aim to confirm receipt within 5 business days when you provide contact details and request a response.
We review it fairly
Jennifer considers what happened and may speak with the people involved to understand the circumstances.
We keep it discreet
Information is shared only as needed to review the feedback, respond and meet our professional obligations.
We follow it through
We aim to resolve straightforward matters within 30 days. More complex reviews may take longer, and we will keep you informed.
Your practice contact
Jennifer Williams
Practice Manager
Jennifer receives feedback submitted through this page. Include the dates, people or service involved and the outcome you are seeking if you can. You do not need perfect wording. A clear account of what happened is enough to begin.
Address written feedback to:
Jennifer Williams, Practice Manager
Rosedale Medical Practice
Ground Floor, 70 Castle Hill Road
West Pennant Hills NSW 2125
Prepare your feedback email.
Complete the fields below, then select Open feedback email. Your email app will open with the details filled in. Check the message and press Send when you are ready.
Independent pathways
You can take a concern outside the practice.
You can contact an independent body at any time. Each organisation has a different role, so choose the one that best matches your concern.
Health service complaints
Health Care Complaints Commission
The HCCC receives complaints about health services and health practitioners in New South Wales.
Registered practitioners
Australian Health Practitioner Regulation Agency
Ahpra can guide you about concerns involving a registered health practitioner, including professional conduct or public safety.
Privacy complaints
Office of the Australian Information Commissioner
For a privacy complaint, first raise it with us. The OAIC generally asks that you allow 30 days for a response before lodging a written complaint with them.
NSW privacy guidance
Information and Privacy Commission NSW
The IPC provides guidance about New South Wales privacy and health records laws. Contact the IPC to confirm whether your matter falls within its jurisdiction.
External websites and contact arrangements can change. The linked organisation can confirm the right pathway for your circumstances.
Common questions
Before you send feedback.
Does the form send my feedback immediately?
No. It prepares a draft in your own email app. You can review or change the message, then you must press Send. This form itself does not submit the details to or store them on the website.
Can I make anonymous feedback?
The email form is not anonymous. Even if you leave your name blank, your sending email address will normally be visible. To avoid electronic contact details, post or hand-deliver a note without your name. We may be unable to follow up or investigate fully without enough detail.
Will raising a concern affect my care?
You can raise a concern without being treated unfairly. We handle feedback discreetly and share information only with people who need it to review the matter, respond and meet professional obligations.
How soon will I hear from the practice?
When you provide contact details and ask for a response, we aim to acknowledge your feedback within 5 business days. We aim to resolve straightforward matters within 30 days. More complex reviews may take longer, and we will keep you informed.
Can I use this page for urgent medical help?
No. In an emergency, call 000. For time-sensitive non-emergency help, call Rosedale Medical Practice on 02 9680 9644.
Do I have to complain to Rosedale before contacting an independent body?
Not always. You can contact the HCCC or Ahpra directly for the appropriate health service or practitioner pathway. For an OAIC privacy complaint, you should first complain to the organisation and generally allow 30 days for a response.
Last reviewed September 2026. Next review due September 2027.
Tell Jennifer what we need to know.
Use the guided email form for a written record, or call the practice if you would rather talk it through.