West Pennant Hills reception and administration · Care Outside the Box®
The people who help you get to the right care.
When you call, arrive or need help untangling a booking, our reception and administration team is your starting point. They organise appointments, explain published fees, manage records and connect requests with the right person. They cannot give medical advice, but they can make the next step clear.
- Appointments
- Fees and accounts
- Records and forms
- Care coordination
Reception is available Monday to Friday, 8am to 6pm, and Saturday, 8am to 1pm.
How we can help
More than answering the phone.
Tell us what you need to organise. If the request needs a clinical decision, we will explain whether to book a Specialist GP or send the information for review.
Appointments and timing
Help choosing a standard or long appointment, finding the right clinician, arranging a nursing visit and checking current availability.
See booking optionsFees, rebates and accounts
Explain Rosedale's published fees and payment policies, check account questions and help you find the billing information that applies to your appointment.
Review current feesNew patients and records
Guide you through your first booking, confirm what to bring and arrange a request to transfer records from your previous practice.
New patient informationServices at Rosedale
Point you towards nursing, visiting specialist, allied health, pathology, ultrasound or other on-site services, including any booking instructions.
See all servicesRequests and documents
Confirm receipt of referrals, reports and forms, relay messages, and explain how repeat script or referral requests are sent to your usual Specialist GP for review.
ADHD administration
Support the administrative steps around ADHD bookings, correspondence and documents. Clinical eligibility, diagnosis and prescribing decisions remain with the treating clinician.
Find the right ADHD pathwayOur leadership
The people responsible for how the practice runs.
Rosedale has been GP-owned and family-run by Dr Jaspreet Saini and Gurleen Saini since 2019. Gurleen and Jennifer lead the systems and daily operations behind the patient experience.
Co-owner
Gurleen Saini
CPA · Director, Growth and Strategy
Gurleen leads business planning, finance, growth and operational systems. She works with the clinical and practice teams to improve how patients access and move between Rosedale's services.
Practice Manager
Jennifer Williams
Practice Manager · 14+ years in medical administration
Jennifer oversees day-to-day operations, patient feedback, team systems and administrative concerns. Patients can ask reception to speak with Jennifer or use Rosedale's feedback page.
Give feedback or raise a concernMedical reception.
Medical Receptionist
Janelle
Reception coordination
Janelle supports the front desk, phones, appointments and the practical coordination that keeps each clinic session moving.
You may speak with any available receptionist when you call.
Medical Receptionist
Ann
Bookings, billing and patient administration
Ann helps patients with appointments, account questions and the Medicare and practice administration connected with their care.
You may speak with any available receptionist when you call.
Medical Receptionist
Sharon
Reception and records administration
Sharon supports appointments, front-desk enquiries and the administrative steps involved in transferring and organising medical records.
You may speak with any available receptionist when you call.
ADHD service coordination and administrative support.
ADHD service coordination
Rosie
Clinical administration
Rosie supports ADHD correspondence, bookings, documents and related administration. Reception will pass relevant ADHD administration to Rosie.
What reception can and cannot do.
Reception can organise the pathway, but clinical decisions must stay with the clinician who knows your history and is responsible for your care.
Reception can help with
- Booking, moving or cancelling appointments
- Explaining published fees and payment policies
- Confirming whether documents have arrived
- Relaying a message to the clinical team
- Organising records transfers and administrative forms
- Directing you to the most suitable service or booking type
A clinician needs to handle
- Medical advice, diagnosis or assessment of symptoms
- Interpretation or release of results that need discussion
- Decisions about prescriptions or referrals
- Changes to medicines or treatment plans
- Medical certificates, reports and clinical forms
- Questions about whether a procedure or service is suitable
For a medical emergency, call 000. For urgent but non-emergency help during practice hours, call reception and explain what is happening. After hours, call Sydney Home Doctor on 13 74 25.
Choose the quickest route.
You do not need to use the phone for every task. Start with the option that matches what you need today.
Choose a time
Book online, any time.
See current Specialist GP availability, choose an appointment type and confirm your booking through HotDoc.
Book an appointmentNeed help deciding
Call reception.
Call during practice hours if you are unsure about the clinician, service, appointment length, fee or preparation required.
Call 02 9680 9644Feedback or concern
Contact Jennifer.
Use the feedback page for a compliment, concern or suggestion, or call and ask to speak with Jennifer Williams, Practice Manager.
Open the feedback pageQuestions before you contact us.
Can reception help me choose an appointment length?
Yes. As a simple guide, a standard 10 to 12 minute appointment is for one straightforward issue and currently costs $105. A long 20 to 23 minute appointment is for more than one issue or when more time is needed and currently costs $187. Reception can help with timing, but cannot assess the medical concern. Check the current fees page before booking.
Can a receptionist give me medical advice or explain my results?
No. Reception can take a clear message, arrange an appointment and follow the practice process for your request. Medical advice, diagnosis, result interpretation and treatment decisions need to come from an appropriate clinician.
Can reception approve a repeat script or referral?
No. Reception can explain how to submit a request and confirm that it has been sent, but your usual Specialist GP must review and decide whether a script or referral can be issued. You may still be asked to book an appointment.
How do I transfer my records to Rosedale?
Give reception the name and contact details of your previous practice. The team can arrange a transfer request. The previous practice may require consent, processing time or a fee. Read the new patient guide before your first visit.
How do I contact the Practice Manager?
Call 02 9680 9644 and ask for Jennifer Williams, Practice Manager, or use Rosedale's feedback page. The feedback form can also be submitted anonymously.
When is reception open?
Reception is available Monday to Friday from 8am to 6pm and Saturday from 8am to 1pm. The practice is closed on Sundays. Online appointment booking is available 24 hours a day.
What should I do if the matter is urgent?
For a medical emergency, call 000. For urgent but non-emergency help during practice hours, call reception and explain what is happening. After hours, call Sydney Home Doctor on 13 74 25.
Tell us what you need to organise.
Call reception for practical help, or book online if you already know the Specialist GP and appointment type you need.