If you are searching for a bulk billing GP in West Pennant Hills, you want clear answers. This page explains who qualifies for bulk billing, which doctors bulk bill, and how to book at Rosedale Medical Practice.
For over 30 years, Rosedale Medical Practice has provided continuity-focused, evidence-based care to families in West Pennant Hills and the Hills District.
Our approach is continuity-first. If you already have a regular GP at Rosedale Medical Practice, we recommend booking with them whenever possible. This supports better long-term care, better follow-up, and better outcomes.
Most people looking for a bulk billing GP in West Pennant Hills want three things:
Am I eligible for bulk billing?
Which doctors bulk bill?
How do I book the right appointment?
Bulk Billing GP in West Pennant Hills: Eligibility at Rosedale Medical Practice
At Rosedale Medical Practice, bulk billing is deliberately structured to balance access, clinical depth, and long-term continuity of care, in line with Medicare guidelines.
The following patient groups are bulk billed by most of our GPs:
Children aged 4 years and under
Pension Card holders
DVA Gold Card holders
This applies to routine GP consultations, including acute illness, children’s health, and general medical care. If you are unsure whether you qualify for a bulk billing GP in West Pennant Hills, our reception team can assist.
Bulk Billing GP in West Pennant Hills: Registrar Appointments
For continuity of care: If you already have a regular GP at Rosedale Medical Practice, we recommend booking with them whenever possible. This supports better follow-up, deeper clinical understanding, and long-term health outcomes.
Our GP Registrars Bulk Bill All Patients
If you are looking for a bulk billing GP in West Pennant Hills and do not meet the eligibility criteria above, you can book with our GP Registrars. Our GP Registrars currently bulk bill all patients, with no age or concession card required.
Important continuity note: GP Registrars are well suited to new patients, urgent or short-term issues, and situations where your regular GP is unavailable. If you have an ongoing GP at Rosedale or you are managing a complex or chronic condition, we recommend booking with your usual GP for continuity wherever possible.
Our GP Registrars:
Dr Gareth Mason
MBBS, FRACGP Candidate
Dr Michael Lin
MBBS, FRACGP Candidate
Bulk bill all patients
No age or concession card required
Well suited to same-day or short-notice appointments
All GP Registrars work under close supervision and follow the same clinical, safety, and professional standards as our senior doctors. This supervision model allows patients to access a bulk billing GP in West Pennant Hills while preserving clinical oversight, consistency, and patient safety.
For existing patients: If you see a registrar for an urgent issue, we will help direct follow-up back to your regular GP when appropriate, so your care stays joined up over time.
Quick Guide: Choosing a Bulk Billing GP in West Pennant Hills
Most GPs
Bulk billing available for:
Children aged 4 years and under
Pension Card holders
DVA Gold Card holders
Best suited for: Family medicine and ongoing continuity of care with your preferred GP.
Recommended for: Ongoing care, chronic conditions, and patients seeking long-term continuity.
GP Registrars
Dr Gareth Mason and Dr Michael Lin
Bulk billing available for: All patients.
Best suited for: New patients, urgent or short-term issues, and interim care when your usual GP is unavailable.
What If I Am Not Eligible for a Bulk Billing GP in West Pennant Hills?
If you do not meet bulk billing criteria for a particular doctor or appointment type, private fees may apply.
We prioritise transparency. Fees are explained clearly at the time of booking. Medicare rebates apply for eligible services. There are no surprise charges.
Many patients choose privately billed appointments because they support longer consultations, increased appointment availability, and continuity with their preferred GP.
Does a Bulk Billing GP in West Pennant Hills Mean Lower Quality Care?
No.
At Rosedale Medical Practice, all patients receive the same standard of medical care. Consultations are patient-centred and unhurried. Care focuses on long-term health rather than rushed visits.
Whether you book a bulk billing GP in West Pennant Hills or a privately billed appointment, our clinical standards, care pathways, and clinical reasoning remain consistent.
How to Book a Bulk Billing GP in West Pennant Hills
Booking your bulk billing GP in West Pennant Hills is easy and can be done online.
To support continuity of care: If you already have a regular GP at Rosedale Medical Practice, book with them whenever possible. If you are unsure who your regular GP is, reception can help.
You can:
Book a GP who bulk bills eligible patients
Book a GP Registrar who bulk bills all patients
Appointments are available for:
Children and family health
Acute illness and infections
Chronic disease management
Mental health care plans
Preventive health checks
Book online now to secure your appointment with a bulk billing GP in West Pennant Hills.
Why Families Choose Rosedale for a Bulk Billing GP in West Pennant Hills
A deliberately designed model of care prioritising continuity, clinical quality, and sustainable access
Established West Pennant Hills practice
Same-day appointments available
Experienced GPs and supervised registrars
Easy online booking
Free on-site parking
Bulk Billing GP in West Pennant Hills FAQs
Do you offer a bulk billing GP in West Pennant Hills?
Yes. Bulk billing is available for eligible patients, and our GP Registrars bulk bill all patients.
Which doctors bulk bill all patients?
Our GP Registrars, Dr Gareth Mason and Dr Michael Lin, bulk bill all patients.
Can adults without a concession card see a bulk billing GP in West Pennant Hills?
Yes. Adults without concession cards can book with our GP Registrars.
I already have a regular GP at Rosedale. Should I still book a registrar?
If you have a regular GP, we recommend booking with them whenever possible for continuity. Registrars are a great option for urgent issues, short-notice appointments, and interim care when your usual GP is unavailable.
Is bulk billing available with Dr Jaspreet Saini?
Bulk billing is available for eligible patients. Mixed billing applies, and private fees may apply for some consultations.
Does bulk billing affect appointment quality?
No. All patients receive the same standard of care.
Can I book a bulk billing GP in West Pennant Hills online?
Yes. Online booking is available. Reception can also help confirm eligibility and guide you to the most suitable doctor.
Do I need a referral?
No referral is required for GP appointments.
Location and Service Area
Rosedale Medical Practice
Ground Floor, 70 Castle Hill Road
West Pennant Hills NSW 2125
Free parking and wheelchair access available.
We welcome patients from West Pennant Hills, Pennant Hills, Thornleigh, Beecroft, Cherrybrook, Castle Hill, North Rocks, Carlingford, Baulkham Hills, Normanhurst and surrounding suburbs.
Book a Bulk Billing GP in West Pennant Hills
Experience Care Outside the Box at Rosedale Medical Practice.
Book your appointment online or call (02) 9680 9644.
We know how much you value the convenience of phone and video appointments. Whether you’re managing work commitments, caring for family, or simply prefer the ease of consulting from home, telehealth has become an important part of how you access healthcare.
We want to make sure you never lose access to this service unexpectedly.
There’s a Medicare rule that could affect your telehealth access after you’ve been with us for 12 months. The good news? There’s a simple, free solution that takes just 5 minutes: MyMedicare registration.
Let us explain what this means for you.
What You Need to Know Right Now
If you’ve been our patient for less than 12 months: Your telehealth access is secure for now, but we recommend a quick action to protect it long-term.
If you’ve been our patient for more than 12 months: You need to take a simple step to keep your Medicare-funded telehealth access uninterrupted.
The solution for everyone: Register for MyMedicare (free, 5 minutes) and never worry about this again.
Why This Matters to You
Imagine this scenario: You wake up feeling unwell, need a prescription refill, or want to discuss test results. You try to book a telehealth appointment like you normally would, but discover you’re no longer eligible for Medicare rebates on phone or video consultations.
This could happen if you’ve been our patient for over 12 months and haven’t either:
Registered for MyMedicare, OR
Had an in-person appointment recently
We don’t want this surprise for you. We want you to have reliable, uninterrupted access to care in the way that works best for your life.
The Simplest Solution: Register for MyMedicare
When you register for MyMedicare with Rosedale Medical Practice, you immediately gain:
Peace of mind: Your telehealth access continues indefinitely—no annual reset, no unexpected interruptions
Convenience: No need to schedule in-person visits just to maintain telehealth eligibility (though you’re always welcome to come in when it suits your needs or when clinically important)
Flexibility: Continue accessing your regular GP via phone or video whenever it’s appropriate for your health situation
More options: Unlock longer telehealth consultations when you need more time with your doctor
Think of MyMedicare registration as insurance for your telehealth access. It’s free, takes 5 minutes, and gives you certainty that you can continue receiving care in the way that works best for you.
What Happens If You Don’t Register?
You can absolutely still receive excellent care at our practice without MyMedicare. Here’s what changes:
Your First 12 Months With Us
Everything works as it does now—telehealth is available with Medicare rebates after your initial face-to-face consultation.
After 12 Months
To keep accessing Medicare-funded telehealth, you’ll need at least one in-person appointment each year.
What this looks like in practice:
You book an in-person visit (which your doctor may recommend anyway for comprehensive care)
This “resets” your telehealth eligibility for another 12 months
You repeat this annually
This approach works fine if:
You naturally see your GP in person regularly
You prefer face-to-face consultations anyway
You don’t mind planning for an annual in-person visit
But it could be inconvenient if:
You rely heavily on telehealth for ongoing care
You have mobility challenges
You travel frequently
Your schedule makes in-person visits difficult
You simply prefer the flexibility of not having to remember to book annual appointments
We respect whatever approach works best for your circumstances. We just want you to make an informed choice.
Who Benefits Most from MyMedicare Registration?
Registration is especially valuable if you:
Manage chronic conditions remotely: You use regular telehealth appointments for diabetes, heart disease, asthma, or other ongoing conditions
Face mobility challenges: Getting to appointments in person is difficult or painful
Have demanding schedules: Work, family, or other commitments make in-person visits challenging to coordinate
Live or work at a distance: You’re not always near West Pennant Hills but want to maintain care with your regular GP
Use telehealth for mental health care: You’ve built a therapeutic relationship via video or phone consultations
Travel regularly: You want continuity of care even when you’re away from the area
Value certainty: You don’t want to track 12-month periods or worry about eligibility
Need longer consultations: Complex health discussions sometimes require extended appointment times
If any of these describe you, MyMedicare registration protects your access to care in the format that works for your life.
What You Gain Beyond Telehealth Access
MyMedicare isn’t just about maintaining telehealth. Registration also unlocks:
Extended Consultations When You Need Them
Sometimes health discussions need more than a standard appointment slot. When you’re registered, your GP can provide longer telehealth consultations (with Medicare funding) for:
Comprehensive reviews of multiple conditions
Complex medication management
Mental health care planning
Coordination when you’re seeing multiple specialists
Detailed discussions about treatment options
Your doctor determines when extended time is clinically appropriate, and MyMedicare ensures it’s available without additional cost to you.
Better Care Coordination
For patients managing complex health needs across multiple providers:
Your GP can coordinate your care more effectively
Better communication pathways with your specialists
Comprehensive planning across all your health needs
Medicare support for your GP’s coordination work
This is especially helpful if you’re managing multiple chronic conditions or seeing several different specialists.
Continuity Wherever You Are
Your MyMedicare registration follows you:
Maintains your relationship with your GP if you temporarily relocate
Keeps your telehealth access active even when traveling
Protects continuity regardless of where you are in Australia
Your health doesn’t stop when you’re away from home, and neither should your access to your regular doctor.
Specific Health Assessments
Access to comprehensive health assessments at eligible intervals, fully covered by Medicare, helping you and your GP stay on top of your preventive care.
How to Register (We’ve Made This Really Easy)
Option 1: Online in 5 Minutes (Easiest)
If you have a myGov account:
Log in to myGov
Click on “Medicare”
Select “Register for MyMedicare”
Search for “Rosedale Medical Practice”
Choose your preferred GP from our team
Confirm and you’re done
You’ll see immediate confirmation in your account, and your registration is complete.
Don’t have myGov yet? Creating an account takes about 10 minutes and gives you online access to Medicare, Centrelink, and other services. Visit my.gov.au to get started.
Option 2: We’ll Help You at Your Next Visit
Don’t want to deal with online forms? We completely understand.
At your next appointment (in-person or even telehealth):
Tell our reception team you’d like to register for MyMedicare
Bring your Medicare card
We’ll walk you through the process—it takes 5 minutes
You choose your preferred GP
Done immediately
This is perfect if you prefer personal assistance or find online systems frustrating.
Option 3: Call Us for Guided Registration
Phone our practice at (02) 9680 9644 and we’ll guide you through registration over the phone.
What you’ll need:
Your Medicare card number
About 10 minutes
We can help you register any time during practice hours:
Monday–Friday: 8am–6pm
Saturday: 8am–1pm
Our reception team is experienced at helping patients with this process and can answer any questions you have.
Choosing Your Preferred GP
When you register, you’ll nominate a preferred GP at our practice. This is your “regular doctor” for continuity purposes.
Who should you choose? The doctor who:
You see most often
Manages your ongoing health conditions
Knows your medical history best
You trust and feel comfortable with
You’d want coordinating your care if things get complex
Important to know:
You can change your nominated GP anytime through myGov if your preferences change
Nominating a preferred GP doesn’t prevent you from seeing other doctors at our practice when needed (like urgent care when your regular doctor isn’t available)
This is about strengthening your primary care relationship, not limiting your options
Your Questions Answered
“What if I don’t want to register?”
That’s absolutely your choice. MyMedicare is completely voluntary. You’ll still receive excellent care at our practice.
Just remember that after 12 months, you’ll need an in-person appointment at least annually to keep your Medicare-funded telehealth access. Many patients naturally do this anyway, so it may not affect your routine at all.
“Will this change my in-person appointments?”
Not at all. MyMedicare registration doesn’t change anything about how you currently access face-to-face care. You can (and should, when appropriate) continue having in-person consultations.
Registration simply ensures telehealth is also available whenever it’s the right choice for your situation.
Your GP will always recommend the most appropriate consultation type based on your clinical needs, regardless of your registration status.
“Does this cost me anything?”
No. MyMedicare registration is completely free. No enrollment fees, no annual charges, no hidden costs. Ever.
“I’m almost at my 12-month mark. What should I do?”
We recommend registering before your 12-month period expires to avoid any gap in telehealth access. You can do this online in 5 minutes right now, or we can help you at your next appointment.
If you’re already past 12 months and need telehealth soon, registering immediately will restore your access. Alternatively, booking an in-person visit will also reset your eligibility.
“I just saw my doctor in person last week. Do I still need to do this?”
Your recent in-person visit means your telehealth access continues for now. However, registering for MyMedicare means you won’t need to think about this requirement going forward—it’s one less thing to remember.
“I’m temporarily living interstate. Can I still register?”
Yes! You can register for MyMedicare from anywhere in Australia through your myGov account. Your registration maintains your relationship with your GP at Rosedale even while you’re away, and ensures telehealth access continues wherever you are.
“What if my doctor leaves the practice?”
If your nominated GP leaves Rosedale, we’ll help you smoothly transfer your MyMedicare registration to another doctor at our practice. Or, if you prefer, you can choose to register with a different practice entirely. Your choice.
“Do I need to register my children too?”
Yes, the same 12-month rule applies to children. As a parent or guardian, you can register each child through your myGov account. This ensures they maintain uninterrupted telehealth access for those times when bringing them to the practice isn’t necessary (minor illnesses, follow-ups, etc.).
Each family member can nominate their own preferred GP based on who they see most regularly.
“I barely use telehealth. Is this worth it for me?”
Even if you only use telehealth occasionally, registration ensures it’s available when you need it. Registration is free, takes 5 minutes, and doesn’t obligate you to use telehealth—it simply keeps the option open.
Think of it like keeping an umbrella handy. You might not use it often, but you’ll be glad it’s there when it rains.
“Will you remind me about the 12-month deadline?”
Our system tracks patient eligibility, and we may contact you if you’re approaching your 12-month period without registration. However, we recommend being proactive and registering when it’s convenient for you, rather than waiting for a reminder.
When In-Person Appointments Are Still Important
MyMedicare registration removes the mandatory annual in-person requirement for telehealth eligibility, but it doesn’t replace your GP’s clinical judgment.
Your doctor may still recommend face-to-face consultations for:
New symptoms that need physical examination
Situations where seeing, touching, or listening to your body provides important diagnostic information
Procedures like vaccinations, wound care, or injections
Comprehensive health assessments
Complex presentations where examination findings matter
Any situation where the limitations of phone or video could affect the quality of your care
This is about your health, not bureaucracy. MyMedicare gives you and your GP flexibility to choose the most appropriate consultation method for each situation without administrative barriers getting in the way.
Our Commitment to You
At Rosedale Medical Practice, we believe in meeting you where you are—both literally and figuratively.
Our approach:
Choice: We support both in-person and telehealth consultations, used appropriately based on what your health needs and what works for your life
Clinical excellence: Your GP determines the most suitable consultation type for each situation, always prioritizing the quality of your care
Accessibility: We want to remove barriers to accessing your regular doctor, whether that’s through convenient telehealth or welcoming you in person
Continuity: MyMedicare helps us maintain your ongoing relationship with your preferred GP in whatever format is appropriate
When telehealth works well:
Follow-ups for stable conditions
Medication reviews and adjustments
Discussing test results
Mental health consultations
Chronic disease monitoring
Minor acute illness
Administrative matters
Situations where convenience matters and physical examination isn’t needed
When in-person is better:
New health concerns requiring examination
Procedures and treatments
Comprehensive health assessments
Complex presentations
Any situation requiring physical findings
Your GP will always guide you toward the most appropriate option for your specific situation.
Take Action Today
Ready to Protect Your Telehealth Access?
Step 1: Register for MyMedicare
Online at my.gov.au (5 minutes)
At your next appointment (we’ll help)
Call us at (02) 9680 9644 for guidance
Step 2: Select your preferred GP at Rosedale
Step 3: Confirm your registration in myGov
Done. You now have ongoing, uninterrupted telehealth access for as long as you’re our patient.
Prefer to Keep Things as They Are?
That’s completely fine. You can continue accessing excellent care at Rosedale without MyMedicare registration.
Just remember: After 12 months as our patient, you’ll need an in-person consultation at least once per year to maintain Medicare-funded telehealth access.
Many patients find they naturally see their GP in person regularly anyway for clinical reasons, which automatically satisfies this requirement.
Not Sure What’s Right for You?
Talk to your GP at your next appointment. They can help you think through:
Whether MyMedicare registration would benefit your specific situation
How often you should ideally have in-person consultations based on your health needs
The best balance of telehealth and face-to-face care for your circumstances
Or contact our reception team with questions—we’re here to help you navigate this.
Ground Floor, 70 Castle Hill Road West Pennant Hills NSW 2125
Practice Hours: Monday–Friday: 8am–6pm Saturday: 8am–1pm Sunday: Closed
We’re here to make this easy for you.
In Summary: What You Need to Do
✓ The 12-month rule: After 12 months at our practice, you need either MyMedicare registration OR an annual in-person visit to keep Medicare-funded telehealth access
✓ The simple solution: MyMedicare registration (free, 5 minutes) gives you ongoing telehealth access without time limits
✓ You gain more than telehealth: Extended consultations, better care coordination, continuity when traveling, and additional Medicare-funded services
✓ Your choice matters: Your GP will still recommend in-person appointments when clinically appropriate, regardless of your registration status
✓ Act now to avoid interruption: Register before your 12-month period expires, or book an in-person visit to maintain access
✓ We’re here to help: Registration is quick online, or we’ll assist you in person or over the phone
Your health, your schedule, your choice. We’re just making sure you have all the information to decide what works best for your life.
This information is current as of December 2025. Medicare policies may change. For the most current information, visit Services Australia’s website or contact Medicare on 132 011. This article provides general information and does not constitute medical or administrative advice. Please discuss your specific circumstances with our practice team.
To every patient who took time to share feedback with us this year: thank you.
Your honesty helps us understand what matters most to you and where we can do better. We don’t take your trust for granted, and we want you to see that your voice genuinely shapes how we care for you.
This is what you told us, and this is what we’re doing about it.
What Matters Most to You
When we read through your feedback, four themes came through clearly:
Being heard and respected is everything to you—more than anything else about your care
Seeing a doctor who knows you and your history matters deeply, especially for ongoing health needs
The whole team’s kindness makes you feel cared for, not just treated
Getting timely access to your preferred doctor can be really frustrating, and phone waits test your patience
We hear you on all of this.
What You’ve Been Telling Us
“I Feel Heard Here”
So many of you told us that feeling listened to, respected, and having things explained clearly makes all the difference.
“I have always been treated with respect and have confidence in attending this practice.”
“I believe other practices could learn from the communication skills of the doctors and team here.”
What this means to us: This is the foundation of everything we do. Unhurried consultations where you feel genuinely heard aren’t a luxury—they’re essential. We’re committed to protecting this, even as healthcare gets busier and more complex.
What we’re continuing: Every doctor at Rosedale remains committed to taking the time you need, explaining things clearly, and treating you as a whole person, not just a set of symptoms.
“I Want to See Someone Who Knows Me”
Long-term relationships matter to you. You want a doctor who knows your history, your family, your health journey.
“This really is an excellent practice. Our whole family have been coming here for years.”
“I’m getting accustomed to a new doctor but feel confident I’ll again have a personal doctor.”
What this means to us: Trust takes time to build. Continuity isn’t just convenient—it’s clinically important and emotionally valuable. When your doctor knows you, they pick up on subtle changes and understand your health in context.
What we’re doing differently:
We’ve reviewed how we structure appointment availability to protect continuity where it matters most
For patients managing complex or chronic conditions, we’re prioritizing access to your regular doctor
We’re being clearer about realistic timeframes so you can plan ahead
We’re strengthening how we communicate about team-based care when your regular doctor isn’t available
We know that change—whether it’s a doctor leaving or adjusting to someone new—can feel unsettling. We’re working to make these transitions as smooth as possible while helping you build new trusted relationships.
“Your Whole Team Makes Me Feel Cared For”
You recognized the kindness and professionalism of everyone you encounter here—not just your doctor.
“Reception staff are always helpful and polite.”
“Quality staff – a busy but very caring practice.”
What this means to us: Great care is never the work of one person. From the moment you call or walk through the door, every interaction shapes your experience. We’re grateful that our team’s warmth and professionalism comes through.
What we’re continuing: Supporting our entire team to deliver the same caring, respectful experience at every touchpoint—whether you’re booking an appointment, asking a question, or being greeted in the waiting room.
“Getting In to See My Doctor Is Really Frustrating”
This was your biggest pain point, and we hear the frustration clearly.
“The biggest issue I have is waiting two to three weeks to see the doctors I’m most comfortable with.”
“Great doctors in very high demand – it affects availability.”
“Length of time to get through to the desk when making appointments.”
What this means to us: We understand how difficult this is, especially when you’re unwell or managing something ongoing. The waiting feels even harder when you’re anxious about a health concern or just need your regular doctor’s familiar, trusted care.
This is genuinely one of the hardest challenges in general practice right now. High-quality, relationship-based care naturally creates demand, but that doesn’t make your wait any less frustrating.
We’re taking this seriously. Here’s what we’re doing about it.
What We’ve Changed Already
Better Access to Your Preferred Doctor
The challenge: Long waits to see the doctor you trust and prefer.
What we’ve done:
Reviewed appointment structures to prioritize continuity where it matters most—particularly for patients managing complex health needs or chronic conditions
Created clearer expectations about realistic timeframes and alternative options, so you’re not left wondering or guessing
Optimized scheduling to balance same-day urgent needs with planned ongoing care
What this means for you: If you’re managing diabetes, heart disease, mental health conditions, or other ongoing needs, we’re working to protect your access to your regular GP. For routine matters, we’ll be more upfront about what’s realistic and what your options are.
We can’t eliminate waits entirely—demand for trusted, high-quality doctors will always be high—but we’re working to make sure you feel informed and prioritized appropriately.
Easier Ways to Reach Us
The challenge: Frustrating phone waits during busy times.
What we’ve done:
Analyzed phone demand patterns to understand when pressure is highest and why
Optimized our workflows so calls are handled more efficiently
Enhanced online booking to give you a faster, easier way to schedule appointments without waiting on hold
Improved communication systems so you can manage more of your care digitally when that works for you
What this means for you: Online booking through HotDoc gives you 24/7 access to see availability and book appointments without calling. For many routine bookings, this is now faster and more convenient.
When you do need to call, we’re working to reduce wait times and handle your needs more efficiently.
Note: Our Practice Principal’s role as Chief Medical Officer at HotDoc helps us stay at the forefront of patient experience and access improvements, always keeping your needs, safety, and continuity at the center.
Addressing Your Concerns About Change
The challenge: Some of you told us the practice doesn’t feel the same anymore.
“It doesn’t feel like a family practice anymore.”
We hear this, and we understand. Change—whether it’s growth, new systems, different faces, or a new building—can feel unsettling, especially when you’ve trusted us for years.
What we want you to know:
The heart of what we do hasn’t changed. We remain committed to unhurried, respectful, relationship-based care where you feel known and heard.
Healthcare is evolving. Team-based care, multidisciplinary approaches, and better systems aren’t about becoming less personal—they’re about supporting the continuity and quality you value.
Your regular doctor is still your regular doctor. When you can’t see them, you’re supported by colleagues who have access to your history and communicate closely.
What we’re doing:
Communicating more clearly about how continuity works in modern general practice and how your ongoing relationships are protected
Strengthening team cohesion so every clinician you see understands your history and care plan
Listening to feedback about what “family practice” means to you and how we can preserve that feeling even as we grow
We want you to feel that this is still your practice—a place where you’re known, where relationships matter, and where care feels personal.
Your New Practice: Built for Your Comfort
We’ve moved to a brand-new, purpose-built space designed around what matters to you.
What’s Different
Calm, private environment: Consultation rooms designed for confidential, comfortable conversations
More space for multidisciplinary care: Room to bring more services under one roof so you’re not sent elsewhere for everything
Modern facilities: Clean, well-lit, welcoming spaces that feel calmer and more comfortable
Better accessibility: Purpose-designed for easy access and navigation
Why This Matters
You told us you wanted a space that felt calm and private. You wanted more services available without being referred out. You wanted comfort and dignity in your healthcare experience.
This new building is our response to that feedback.
More Services, Fewer Referrals
We’ve expanded what we can offer you right here at Rosedale, so you don’t have to coordinate care across multiple locations.
Now Available at Our Practice
Accredited practicing dietitian – Expert nutrition guidance for diabetes, heart health, digestive conditions, and more
On-site practice pharmacist – Medication reviews, management support, and advice without a separate pharmacy visit
On-site pathology collection – Blood tests and specimen collection without traveling to another location
GPs with specialized expertise:
Menopause and women’s health
Infant sleep and feeding
Breastfeeding support
Skin cancer detection and management
Specialist services beginning with gastroenterology – High-quality specialist care coordinated with your GP, right here
What This Means for You
More convenience: Less time coordinating appointments across different locations
Better coordination: Your GP and other clinicians communicate directly about your care
Comprehensive support: Access expertise for complex needs without leaving our practice
Fewer gaps: Smoother care with less falling through the cracks
This is team-based care built around your needs, not administrative convenience.
What We’re Still Working On
We want to be honest: some challenges take time to fully address.
Ongoing Priorities
Continuing to refine access and availability – This is hard work in the current healthcare environment, but we’re committed to getting it right
Making team-based care feel seamless – So you feel supported even when you can’t see your specific doctor
Strengthening communication – About options, timeframes, and how to navigate the system
Listening and adapting – Your feedback continues to shape our priorities
We’re not claiming we’ve solved everything. We’re committed to honest, ongoing improvement based on what you tell us matters most.
How to Help Us Help You Better
Book Online When You Can
For routine appointments, online booking via HotDoc is often faster than calling and gives you real-time visibility of availability.
Plan Ahead for Ongoing Needs
If you know you’ll need regular check-ins for a chronic condition, booking your next appointment before you leave helps secure time with your preferred doctor.
Let Us Know Your Priorities
If continuity with a specific doctor is essential for your health situation, tell our reception team. This helps us prioritize appropriately.
Share Feedback
Keep telling us what’s working and what’s not. We genuinely use this information to improve.
What Hasn’t Changed
Our Commitment to You
Unhurried consultations where you feel genuinely heard
Respectful, compassionate care at every interaction
Long-term relationships with doctors who know you and your history
Clinical excellence combined with warmth and humanity
Continuity as a core value, not an afterthought
Patient-centered care where your needs and preferences shape our decisions
These aren’t marketing statements. They’re the principles that guide every decision we make.
Looking Ahead
We’ll keep listening. Keep reflecting. Keep improving—with you, not just for you.
Some changes take time. Some are already in place. What remains constant is our commitment to care that feels calm, respectful, and personal—even as healthcare evolves around us.
Thank you for continuing to trust us with your care.
Your feedback matters. Your voice shapes how we serve you. And your patience with us as we work to get things right means more than we can express.
We’re honored to be your healthcare home.
Want to share more feedback? We’re always listening.
Rosedale Medical Practice Phone: (02) 9680 9644
Ground Floor, 70 Castle Hill Road West Pennant Hills NSW 2125
Practice Hours: Monday–Friday: 8am–6pm Saturday: 8am–1pm
Your health matters, and we’ll look after you from the moment you book. If you’re already a Rosedale patient, you can keep seeing your preferred GP. If you’re new, our new and experienced GPs are ready to welcome you with same-week availability.
Do you wake up feeling tired, even after a “full” night’s sleep? Does your partner say you snore loudly or stop breathing at night? Or do you find yourself struggling to stay awake during the day – at work, while driving, or watching TV?
You’re not just “a bad sleeper.” You could have sleep apnoea – and it’s far more common (and more dangerous) than most people realise.
👉 Here’s why it’s often missed:
Symptoms like tiredness, poor concentration, mood swings or headaches are often blamed on stress or “getting older.” Many people don’t even know they snore or stop breathing at night – because it happens while they’re asleep.
80% of Cases Go Undiagnosed
Sleep apnoea affects an estimated 2.5 million Australians, yet studies show up to 80% of cases are undiagnosed.
Why?
👉 The symptoms – like fatigue, poor focus, mood swings, and headaches – are often blamed on stress or lifestyle.
👉 Many people don’t even know they stop breathing at night, because it happens while they’re asleep.
👉 Some think snoring is “normal” (hint: it’s not).
This means thousands of people are silently living with a condition that can damage their heart, brain, and overall health.
Left untreated, sleep apnoea can increase your risk of:
❤️ Heart disease
🧠 Stroke
🚗 Car accidents from daytime drowsiness
📉 Reduced quality of life from constant exhaustion
The good news? It’s treatable – and the first step is as simple as talking to your GP.
Don’t Be Part of the 80%
📞 If you’ve noticed these symptoms, or your partner has, book an appointment with your GP today. Don’t ignore it. Sleep apnoea is too important to miss.
If you’ve been searching for a GP in West Pennant Hills, you’ve probably noticed it’s harder than ever to find one accepting new patients. Long waits. Closed books. And rushed appointments when you do get in.
But at Rosedale Medical Practice, we decided to do things differently.
We’ve built a model of care that’s not supposed to exist in today’s healthcare system: more time, more connection, more focus on you.
Here’s why finding the right GP has become so challenging – and how Rosedale is changing the game for new patients in West Pennant Hills.
Why It’s Harder to Find a GP in West Pennant Hills
Across Australia, the GP shortage is growing fast. Experts predict more than 11,000 fewer GPs by 2030 as demand increases and many doctors leave the workforce. (RACGP)
For patients, this often means:
📅 Longer waits for appointments
🔒 Clinics closing their books to new patients
⏱ Short, transactional consults where your concerns barely fit into 6 minutes
At Rosedale Medical Practice, we believe your health deserves better.
Care Outside the Box®: A New Kind of General Practice
Most GP clinics are built to maximise throughput. Rosedale is built to maximise care.
Here’s how:
More Time For You – You’re not supposed to have time to tell your story in a GP consult. But at Rosedale, longer appointments mean we can listen properly, understand your health in context, and give you tailored care.
Team Built Around Your Health – Most clinics run on silos. GPs, nurses, reception – all doing their best, but not always connected. At Rosedale, we’re building a practice where:
✔ GPs collaborate with nurses to deliver proactive care
✔ Admin systems support patients (instead of frustrating them)
✔ You feel cared for from your first call to your follow-up
A Space Designed For Healing – Healthcare isn’t supposed to feel calm or comfortable. But our brand-new clinic at West Pennant Hills was designed differently: light-filled consulting rooms, dedicated nurse clinics, and a premium, patient-first atmosphere that helps you breathe out the moment you arrive.
Still Welcoming New Patients – Most practices aren’t taking new patients anymore. But at Rosedale, we’re growing – because we believe every family deserves a GP they can trust. We’re currently accepting new patients for:
✅ Women’s health (including menopause care)
✅ Children’s health and immunisations
✅ Skin checks and minor procedures
✅ Chronic condition management plans
✅ Preventative health assessments
And with an expanded team, same-day appointments are often available.
Don’t Wait Until You’re Unwell – Healthcare wasn’t designed for people like you – busy, proactive, and wanting more than the status quo. But you don’t have to settle. The best time to find a GP who truly cares isn’t when you’re already sick. It’s now.
Ready to See Healthcare Differently?
👉 Book your appointment today and experience Care Outside the Box®
From August 2025, your experience at Rosedale Medical Practice is about to get even better.
We’re relocating to a brand new, purpose-built clinic — designed around the care you’ve told us matters most: easier access, more appointment options, and space for services that support your whole health, not just your symptoms.
Whether you’re a long-time patient or just getting to know us, we’ve built this move with you in mind.
Sneak Peak: Behind the Scenes Footage of Your New Medical Practice in West Pennant Hills
Where You’ll Find Us
From August 2025, we’ll be located at:
📍 70 Castle Hill Road, West Pennant Hills
(Next to the Koala Park, just around the corner from our current home)
You’ll still receive care at our current location until then — there will be no disruption to appointments.
What This Means for You
This move allows us to offer a smoother, more comfortable experience — with services that many patients have asked for over the years, including:
Easier parking and better access
Dedicated rooms for longer consultations, mental health, and care planning
More appointments with your preferred GP
On-site pathology
Expanded services: menopause care, iron infusions, skin cancer checks, and more
What’s Staying the Same
The GPs and nurses you trust
Our commitment to team-based, thoughtful care
Online bookings, SMS reminders, and friendly faces at reception
Why It’s Happening
If you’ve ever felt rushed in a consult… struggled to find an appointment… or wished we had more under one roof — you’re not alone. Our current cottage has served us well, but it can’t keep up with the care our community needs today.
That’s why we’re expanding — not to get bigger, but to serve you better.
How to Stay in the Loop
We’ll be sharing photos, timelines, and FAQs as we get closer to moving day:
Whether you’ve been with us for decades or just joined this year — thank you. We’ve built this next chapter of Rosedale around what matters most: patients who feel seen, heard, and supported.
We can’t wait to welcome you to the new space. And no matter where our walls are — we’ll always lead with care.
