Vinita Deshpande joins Team Rosedale!

Vinita Deshpande joins Team Rosedale!

We’re super excited to welcome Vinita Deshpande to Team Rosedale.

Vinita is a very talented, experienced and passionate Clinical Pharmacist who will be assisting our patients with a range of health care services.

She will begin by helping us to achieve our objective of “keeping older Australians independent and safe in their own homes”.

She will do this by offering a combination of comprehensive health assessments, medication reviews and education to our patients over the age of 75.

Vinita’s role will help to move Rosedale Medical Practice into a brave new future of collaborative, team-based care where a diverse team of experts work together to achieve the best possible outcomes for our patients and community.

Please join us in welcoming Vinita to our team.

Best wishes,

Team Rosedale

COVID-19 Vaccine Update

COVID-19 Vaccine Update

The Australian government has made some changes to the way the COVID-19 vaccine will be rolled out.

Here’s what we understand so far.

What are the changes?

1️⃣ If you’re under 50 years of age and have not yet received the Astra Zeneca vaccine, you will most likely receive the Pfizer vaccine instead.

2️⃣ If you’re under 50 years of age and have received the first dose of the Astra Zeneca vaccine already, you can still receive your second dose of the Astra Zeneca vaccine

3️⃣ If you’re over 50 years of age, the Astra Zeneca vaccine remains the recommended option

Why?

There have been a small number of cases of blood clots around the world. They are rare but serious. They seem to be more common in younger people. They could possibly be linked to the Astra Zeneca vaccine, but we’re not yet sure. The Australian government is taking the above actions to be safe.

What do I need to do?

At this stage, if you are under 50 years of age we suggest you discuss your risks with your GP before you consider having your COVID-19 vaccine.

This is early advice and we will keep you informed once we know more.

Best wishes,

Team Rosedale

We’re now using SmartVax

We’re now using SmartVax

Dear patients,

If you have received an SMS from SmartVax, this is our vaccine surveillance tool (funded by the Australian government).

You will be asked a series of questions about whether you have had a side effect from the COVID-19 vaccination.

Participation is voluntary and will help us to understand if any of our patients have reacted to the vaccine.

Deidentified data will also be collected by AusVaxSafety to help understand the side effects experienced by a larger group of people across the country.

More information is available here:

https://www.smartvax.com.au/smartvax-patients/

Planning for the COVID vaccine – a message to our patients

Planning for the COVID vaccine – a message to our patients

Dear patients,

We’d like to keep you informed of the latest news and updates about the COVID Vaccination.

Rosedale Medical Practice is currently providing the Astra Zeneca vaccine to eligible patients under phase 1B of the COVID-19 vaccine roll-out.

A few key points:

✅ The COVID-19 vaccine roll-out began on the 22nd of March 2021

✅ You will need to meet strict eligibility criteria to receive the vaccine in phase 1B. Please visit https://covid-vaccine.healthdirect.gov.au to check when you will be eligible

✅ You will need 2 doses of the Astra Zeneca vaccine, 12 weeks apart

✅ We will be providing the vaccine to our existing patients as well as the wider community

✅ Bookings must be made online via the HotDoc online booking tool, https://www.hotdoc.com.au/medical-centres/west-pennant-hills-NSW-2125/rosedale-medical-practice/doctors

✅ We suggest you download and read the following fact sheets to ensure you are best prepared for the COVID-19 vaccine:

1. About the AstraZeneca COVID-19 Vaccine – click here for PDF

1. Preparing for the COVID-19 Vaccine – click here for PDF

2. What to do after your COVID-19 Vaccine – click here for PDF

✅ You can also read more about the vaccination by visiting the Australian Government Department of Health COVID-19 Vaccines Website by clicking here.

✅ We will share further updates via Facebook, Instagram and the practice website

Best wishes,

Team Rosedale

Fireside Chat with Health Leaders

Fireside Chat with Health Leaders

Where do I start? There was so much value in this fireside chat with Kelly Chard, Merryn Thomae and Dinesh Palipana.

2020 has been a really hard year. It has “helped us examine our values and ask some really hard questions.” (Dr Palipana).

We’ve seen a cultural shift towards becoming a “caring community”, better able to care for ourselves in addition to our patients and clients. 2020 has fostered a “new ability to reach out and ask for help and ask for support” (Dr Thomae)

We’ve also seen a paradigm shift in the way we see health care teams. In health care team 3.0, our accountants and IT professionals are important members of our TEAM. They play a key role in helping us to understand our business environment, respond to threats and opportunities, and take even better care of our patients by expanding our focus to both business AND clinical excellence.

And this was just a small part of our conversation.

Click here for the full video series.

#healthcare #transforminghealthcare #healthcareteam3point0 #teambasedcare #community #citizenship #2020wrapup #selfcare #careoutsidethebox

Three ways we’re going and growing through COVID-19

Three ways we’re going and growing through COVID-19

COVID-19 has asked a lot of us. We have had to take quick and decisive action in several key areas of the business. We have placed several projects on hold and refined our operations to prioritise safety above all else. Throughout this process of moment to moment decision-making, we have learnt a lot as a practice, and stood tall as responsible and safety-aware citizens of our medical neighbourhood.

In this update, I’ll be sharing the three things that I believe have kept us going and growing, and some thoughts around our future direction as a practice.

1. A Cohesive Team

We have discovered how closely our success as a business is linked to our cohesiveness and psychology as a team. In a world dominated by uncertainty, we have had to find new ways to offer safety, hope and inspiration to our patients and to each other. We have had candid conversations about our individual vulnerabilities, and have consistently brought our full and authentic selves to work. This openness and humanity that exists within our workplace has meant that we have all had moments of deep connection with each other and by extension, this has enhanced our capacity to connect deeply with our patients.

2. A Focus on Kindness

Gurleen and I have had conversations with our team, our patients and our community regarding what you are doing to take care of yourselves during this challenging time. It has been reassuring to see a common thread emerging of the “one thing” you do to stay grounded (your “anchor”). Overwhelmingly, you have taught us what it means to be kind to your self and to others.

In this spirit, we have adopted our own self-care habits. Personally, I took up the challenge to run 100km in the month of July, and used my morning run as my consistent daily ritual. Having dedicated the last few years to lifting weights and quick bursts of cardiovascular exercise, running was quite foreign to me, and the prospect of running 3 to 5km each day almost insurmountable. However, by taking on and successfully completing the challenge with a day to spare, I taught my mind that even the toughest mental barriers can be overcome. I have continued this healthy habit and now channel this energy into showing up in the right way each day for my team, my patients, my community and my family.

By modelling healthful behaviours within and outside of the workplace, we can all work together to build a culture where self-care and self-compassion are valued, encouraged and commonplace. We are well placed to facilitate the extension of this culture into the lives of our patients, so that they see us not only as trusted advisors, but as health role models. Indeed, it is difficult for us to counsel our patients about behaviours that we ourselves do not practice.

3. A Clear and Compelling Vision

In a world seemingly dominated by fear and uncertainty, it is not uncommon for feelings of helplessness and hopelessness to surface. Finding clarity amidst chaos is extraordinarily challenging, particularly when coupled with the grim reality that others have lost so, so much to, or through, this pandemic.

Why are we here? Why do we get up in the morning? What drives us? These are the questions that we have needed to ask constantly throughout the last few months. The antidote to burnout is a compelling vision of the future, and we would like that future to be the embodiment of our core values, our dreams and our aspirations. At its foundation, breathing life into our vision must enable us to positively and proactively impact the lives of the people we exist to serve.

Are our core values, compassion and innovation, still relevant today? I believe they are, and will explore this in a subsequent article.

Where to next?

During our first year at Rosedale, Gurleen and I invested heavily in the domain of engaged leadership. Our team, patients and community have come forward to welcome us with open arms as the new leaders of the practice.

We are proud to have built upon our credibility and brand as a business, and have established a strong online presence and digital footprint. COVID-19 has accelerated our uptake of health technology, and we are now well placed to deliver care virtually. We started our journey wanting to do away with the fax and with paper, and COVID-19 taught us that even bricks and mortar are optional. We still believe that the heart of general practice is in relationship-based, in-person care. However the unique opportunity to take care to our patients has renewed our commitment to providing “Care Outside the Box”.

In line with our vision, we have built our reputation as a world-class provider of health care, as a great place to work for our team, and as a quality training practice for our medical students from Macquarie University, Western Sydney University and University of Sydney.

We have also implemented key population health programs. We have partnered with Western Sydney Diabetes to offer Diabetes Case Conferences to our patients, and have grown our practice’s relationship with our Primary Health Networks – WentWest and Sydney North Health Network. We are in discussions with our local partners about our involvement in new and innovative programs such as HeartConnect, and expect to add even greater value to the services we are able to offer our patient population.

Importantly, our participation in these projects is grounded in our principled approach. We stand for a higher purpose – with everything we do, we aim to improve the lives of our patients, our team and our community. We lean into compassion and innovation as both our core values and our key strategic levers. However, if we are to continue to grow as a business, we need to have a clear picture of what success in these two areas look like, and define some key metrics around this.

We recognise “that the fox knows many things, but the hedgehog knows one big thing”. We stand by our desire to be the best in the world when it comes to innovation and compassion. As we gain further clarity and understanding of our shared purpose, we accept that our focus may evolve or transform. We also recognise the key area in which we are consistently outperformed by our competitors – convenience.

During the pandemic, we have been particularly conscious of our limited resources, and have leaned into our strategy of doing the best that we can for our current patients, ensuring their care is managed proactively, holistically and comprehensively. Our data so far has suggested that we have excelled in key areas such as the delivery of influenza vaccines to our most vulnerable patients.

It is very easy to brush the idea of convenience aside, and I have found myself a few times saying that we are not a “convenience” practice. However, on the flip side of convenience is access. And it is absolutely a problem when our patients are unable to access their healthcare team, particularly at a time that health care is in such great need. So increasingly we do recognise this as a problem that we need to address.

We recognise that in our efforts to provide comprehensive and personalised care to our patients we often run late. This is also unacceptable and disrespectful to our patients who we understand live very busy lives. We would like to say that we respect your time. More than this, we would like to show you that we respect your time and we would like to take very deliberate action to ensure that this is an area in which we can improved.

But we can’t improve what we don’t measure, and so during the month of August, we will be focusing our attention on “building block two” – data-driven improvement. We will set out a number of key metrics and use data to drive insights and further improvements in the way we manage our business and care for our patients. We look forward to sharing these insights with you, our valued community, in our next update.

Best wishes,

Jas