✅ On arrival, our wonderful, superstar admin staff greets you, checks your details, checks your temperature and directs you to your seat
✅ Each of our doctors takes the time to explain the vaccine to you, including information about the vaccine, and expected side effects, and signs to watch for
✅ We have a detailed conversation with you about the risk of thrombosis with thrombocytopenia syndrome (TTS – a rare type of ‘blood clot’), the signs to watch for, and what to do if you develop these signs
✅ We observe you for 15 minutes (or 30 minutes if you have had a previous history of anaphylaxis, a severe allergic reaction) and are ready to respond with emergency medication if needed
✅ On Tuesdays we are joined by our amazing medical student from Macquarie University
Our systems and processes are carefully designed with your safety as our highest priority, to ensure that you receive the best possible experience.
Remember, our team is ready to serve you and your loved ones. We are doing just over 100 vaccines a day and have the capacity to do more – so if you know anyone that would like the Astra Zeneca vaccine, please send them our way so that we can help.
In the photo: Dr Jas Saini, Medical Student Gareth, and Admin Assistant Simran
Are your expectations of your general practice high enough?
Here’s what I’ve learnt from talking to the most innovative, caring and compassionate practice owners and leaders around the world:
General practices are an amazing powerhouse for not only providing you compassionate, comprehensive and personalised health care when you visit,
Providing proactive outreach care that is targeted at keeping you well even when you’re not physically at the practice.
At Rosedale Medical Practice West Pennant Hills, it’s an approach we call “Care Outside the Box”, and something we strive to deliver on each and every day
Hint: We have a long way to go, and we aim to get even better at getting better.
Here’s what we think great care should look like:
“…care that warms your heart as soon as you enter,
extends well beyond the four walls of our practice.”
What is YOUR practice doing for you?
Is it time to raise the bar?
Will you demand better for you and your family?
✅ A great relationship with your general practice is a wise investment in your health, as well as the health of your family
✅ GPs can help you with a broad range of health concerns, including your physical, mental and emotional health
✅ A great way to plan your first consult is to ask for a general health check
#anewkindofcare #careoutsidethebox #betterhealthstartshere #yourpartnerinhealth #teamrosedale #generalpractice
We had the pleasure of welcoming Primary Care Nurse Consultant Jane Bollen and GP Dr Chris Bollen to teach at our practice yesterday.
Jane and Dr Chris have a special interest in the care of older people, and taught us about healthy ageing, with a specific focus on identifying, preventing and managing frailty in our day to day practice.
Jane previously worked at Allenby Gardens Family Practice in Adelaide running a nurse led (team-based care) “Healthy Ageing Clinic”.
We learnt many valuable lessons that will form part of our quality improvement initiatives as a practice, and that will help us in achieving our objective of “keeping older Australians independent and safe in their own homes”.
#collaboration #teambasedcare #careoutsidethebox #templateofthefuture #pcmh #transforminghealthcare
We’re super excited to welcome Vinita Deshpande to Team Rosedale.
Vinita is a very talented, experienced and passionate Clinical Pharmacist who will be assisting our patients with a range of health care services.
She will begin by helping us to achieve our objective of “keeping older Australians independent and safe in their own homes”.
She will do this by offering a combination of comprehensive health assessments, medication reviews and education to our patients over the age of 75.
Vinita’s role will help to move Rosedale Medical Practice into a brave new future of collaborative, team-based care where a diverse team of experts work together to achieve the best possible outcomes for our patients and community.
Please join us in welcoming Vinita to our team.
Patient-centred care – what is it?
Patient-centred care is something that all Australians should benefit from.
According to the Australian Commission on Quality and Safety Health Care, patient-centred care is care that is respectful of, and responsive to, the preferences, needs and values of patients. The dimensions of patient-centred care include:
- Emotional support
- Physical comfort
- Information and communication
- Continuity and Transition
- Care Coordination
- Involvement of Family and Carers
- Access to Care
Benefits of patient-centred care
Research shows that patient-centred care improves patients’ experience of their care. When health professionals, managers, patients, families and carers work together, quality and safety of health care increases, costs of health care decrease, health professionals better enjoy their work and patient’s experience of their care improves. (Australian Commission on Safety and Quality in Health Care (2011), Patient-centred care: Improving quality and safety through partnerships with patients and consumers, ACSQHC, Sydney).
How do we get there?
So how does this work in practice? We truly can’t go past Oregon’s core attributes of Patient-Centred Primary Care Homes.
I believe that all involved in the delivery of health care should read this on a regular basis. I truly do believe this is the gold standard. This is what my patients demand of me, and anything less is unacceptable – to them and to me.