Booking your Appointment - Frequently Asked Questions

Below is a quick summary of some of the common questions our patients may ask us when booking their appointment. If you have any other questions, please feel free to speak to our skilled reception staff, who will be happy to guide you.

Should I book a short or long consultation?

Standard consultations are 15 minutes. When booking your appointment, please let the receptionist know if you require a longer consultation. We offer the convenience of online booking through HotDoc to make it even easier for you to book your next appointment.

Will I need to pay for my consultation?

We are a private billing practice and a fee of $80 is applicable for standard consultations. We offer bulk billing to Pension Card Holders and children under 5 years of age. All other consultations are privately charged and are to be paid on the day of consultation. For your convenience, online claiming allows you to claim your rebate on the spot.

How will I receive my results and important health reminders?

Our doctors use this system to follow up on your results and upcoming procedures. Patients are automatically enrolled in some reminder systems, such as state cervical screening program register, bowel screening or mammograms. Please let reception know if you wish to opt out.

Our reception team and nurses are not permitted to give out results to patients, unless specifically instructed by your doctor. In most instances, you will need to book a follow-up appointment with you doctor to receive your results.

Should I see the same GP within the practice?

It is important to develop an ongoing relationship with your GP. This is particularly important if coming for results from your previous visit. Evidence shows that seeing the same GP results in improved patient outcomes and patient satisfaction.

How do I provide feedback or make a complaint?

We welcome both positive and negative feedback in order to improve our service. Please email our practice manager Gurleen Saini on or leave a message in the feedback box in the reception area.

It is a good idea to discuss the complaint with us in the first instance.

However, if you are not satisfied with our actions, you may contact either the Health Care Complaints Commissioner Ph: 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.