I was 10 years old when I had that horrific car accident. I don’t remember the doctor that saved my life as clearly as I remember the humanity of the people that were there that day. They would have seen our car collide with the truck. A bus that was passing by stopped and at least a dozen people jumped off. I remember one kneeled next to me and cleaned my bleeding face with a handkerchief, all the while providing counsel and comfort to my family.

A rickshaw driver who may well have been on his way home to see his family after a long and tiring day, stopped and took us to the nearby hospital. He insisted he wouldn’t charge us a cent, his worry stricken face marred by the resolve of getting us to the closest hospital as soon as possible, and quiet words of reassurance, that it would all be okay.

People dropped everything to help us and forgot about their own lives in the process. It was the most beautiful example of humanity and still to this day fills my heart to the brim in a way that brings tears to my eyes. It was the purest form of compassion – people caring for people. I must have taken a vow that day that I would return their acts of kindness by serving humanity for the rest of my life.

The obsession to give back, in some meaningful way, knowing that I could not possibly return the gift of kindness to those that had rescued me, but perhaps, in some way, I could rescue others during times of vulnerability. It drives everything I do, as a person, as a doctor, and now as a practice owner.

I’m now fortunate to be part of a practice alongside others who are so incredibly passionate about caring for others. I’m looking forward to getting to know their stories. What drives them, what drives our patients, what matters, and what I could possibly do to play my small part in their lives. When my wife and I purchased Rosedale Medical Practice, we each had our own versions of why it mattered to us so much, and our triplet daughters had a tremendous imprint in those why’s.

One day, our daughters will grow up. They will have their own needs, their own lives, and in those lives they will encounter the health care system, hopefully not too often. What we know, more than anything else, is that if our daughters ever were to visit a practice like ours, then we want to be sure that their hearts are filled by the kindness, humanity and love of the people that are serving them.

So that’s what we want to stand for, to be known for as a practice. Beyond anything else that we do, that’s what we mean by ‘Care Outside the Box’. And that’s what we mean by the Rosedale Way – humans caring for humans.

You can read more of Dr Saini’s Story featured in the AMA NSW Doctor Magazine May 2019.