A message of gratitude.
We appreciate the additional rebates that were available to our patients during the early stages of COVID-19. Whilst small, they allowed us to absorb some of the costs of providing a high quality medical service and offer bulk-billed Telehealth services to our most vulnerable patients.
We acknowledge and respect that these were temporary measures, and have been removed as of today.
As a result of this, we will be moving back to our normal fee structures. That is, all face to face, and Telehealth phone and video consults will be billed at our normal fees. We will continue to bulk-bill Pension card holders and children under the age of 5 years.
As a practice, we value the safety and care of our patients above all else. We remain committed to providing the highest standards of health care, whether this is face to face, over the phone or via video.
We are also aware that COVID-19 has affected our community in various ways.
We acknowledge that our patients experience health care physically, psychologically, socially, financially and in other ways. We are committed to stepping forward, leaning in and participating in new solutions to new problems as we navigate a new world.
If you are affected financially as a result of COVID-19, we may be able to consider alternative financial arrangements for you. Please feel free to speak to our practice manager to discuss your concerns. You can organise a time to speak with our practice manager, Gurleen, by calling reception on 02 9680 9644.
With best wishes,