We know that you have had to put off so many things due to COVID-19. But looking after your health shouldn’t be one of them. To make it even safer for you to reach out to your health care team during COVID-19, we now offer Telehealth (video and phone consults) appointments to all of our patients, as well as face to face care when needed.

Our response includes:

– New ways to access your care team

– New ways to deliver care such as our highly successful Drive-Through Flu Clinic

– Stricter Infection Control Policies and Procedures

– Regular communication with our patients, team and community

– Preparation of a COVID Safety Plan

Continuity of care during the COVID-19 pandemic:

General Practice is an essential health service and we encourage anyone with concerns about their health to book an appointment via Telehealth phone or video, or in person if necessary.

Our commitment to the health and wellbeing of our patients, team and community remains our top priority and we continue to observe strict infection control protocols and social distancing measures.

> New Ways to Access Your Care Team.

If you are concerned about leaving home, please be assured that protecting the health and wellbeing of our patients, carers, staff, doctors and nurses remains our top priority. Our practice will continue to observe strict infection control protocols and physical distancing measures to ensure a safe environment for your medical care.

Our patients now have the option of accessing our high quality health care services using phone and video Telehealth options. Click here for more information regarding booking your Telehealth appointment.

If you are attending a face-to-face appointment, you must discuss your needs with our friendly reception staff, by calling us on 02 9680 9644. We ask that you:

• Let us know prior to any scheduled appointment if you have returned from overseas travel, reside in (or have visited) a known high-risk area with a cluster of cases or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
• Only attend your appointment with a maximum of one carer / support person
• Only attend your appointment or surgery if you are well and do not have a fever (high temperature), cough, cold, sore throat, runny nose or shortness of breath.
• Call our reception team to let them know of your arrival.
• Do not attend earlier than your appointment time.

> Strict Infection Control Policies and Procedures

Alcohol-based hand rub is available on arrival and all visitors are asked to clean their hands thoroughly on arrival. Please ensure you cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately).

Our practice undertakes regular cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients. As always, we will keep you informed of any further developments. For the latest updates, please follow our Facebook page by clicking here. 

The following links provide more resources and information regarding COVID-19 infections.

What you need to know

National coronavirus helpline

Self-isolation information

Rosedale Medical Practice encourages all patients to use the government’s COVIDSafe app