Leaders need both warmth and competence, however “leaders who project strength before warmth run the risk of eliciting fear.” This is counter-productive. Instead, once you establish your warmth, your strength is a welcome reassurance.
No amount of good will can outperform a poorly designed system. As stated by Deming, “a bad system will beat a good person every time.”
A good system enables many people to work effectively together towards a common goal. There are clear benefits to be derived from team-based care.
Whilst episodic care is important, clinicians must be adequately rewarded to manage the health of populations.
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