Our Care Philosophy
A different kind of care
We believe that every visit to your GP should warm your heart and help restore your confidence in your health. That’s why at Rosedale Medical Practice in West Pennant Hills, we’d like to show you that we care as soon as you walk in the door. From a warm welcome at reception, to compassionate and knowledgeable doctors and nurses, you can be sure that your health is in good hands.
A different kind of care: Care Outside the Box
‘Care Outside the Box’
At Rosedale Medical Practice in West Pennant Hills, we aim to provide you with an experience that you will fondly remember well after your doctor’s visit.
“Care outside the box is… about understanding, acknowledging and respecting the patient journey. So if you come and visit our practice as a patient, we want you to immediately feel at home… as soon as you enter the doors of our practice, you experience warmth, compassion and love. You’re greeted by receptionists that really care about you. Not only that, they absolutely love what they do. From friendly receptionists to caring doctors, nurses and clinical pharmacist, you can be sure that your health is in good hands.
With you when it matters
We are here for you when you need us, and are committed to developing new ways for you to reach your care team.
Designed to meet your health needs
We are committed to providing you with all the care, information and services that you need.
Your partner for life
We are committed to providing multi-generational health care over a lifetime.
Working together to make things simple
We are here to help you navigate the system in order to get the care you need in a safe and timely way.
Care that places your needs first
Our patients are the most important part of our care team. You are an expert by experience. We are here to support you.
Accountable for your health care outcomes
We take responsibility for making sure you receive the best possible health care.
Say hello to your new medical home
Our team is growing and we are now welcoming patients from West Pennant Hills and surrounding areas. Book online, or speak to our friendly reception team to book an appointment.
With You For Generations
We’ve cared for as many as 5 generations of our patients’ families over the last 2 decades. It’s a special privilege that we love and cherish. We take the time to get to know you, and would love for our family to look after yours.
We're Striving To Be Your Medical Home
Did you know? We’re working closely with our Primary Health Network to become a Patient-Centred Medical Home. We’ll be writing more about what this means. Watch this space.
Reputation For Clinical Excellence
We’ve earnt an incredible reputation for compassion, innovation and clinical excellence over the last 20 years. In addition, our patients benefit from our close relationships with our primary health network, local hospitals, specialists and allied health colleagues.
What Matters to You?
The greatest investment you can make is an investment in your health. Our proactive and preventative approach has been shown to improve health outcomes and reduce your need for specialist and hospital visits.