Appointments and Fees

What To Know When Booking Your Next Appointment

Appointments

Standard consultations are 15 minutes. When booking your appointment, please let the receptionist know if you require a longer consultation. We offer the convenience of online booking through HotDoc to make it even easier for you to book your next appointment.

Payment

We are a private billing practice and a fee of $70 is applicable for standard consultations. We offer bulk billing to Pension Card Holders and children under 5 years of age. All other consultations are privately charged and are to be paid on the day of consultation. For your convenience, online claiming allows you to claim your rebate on the spot.

Recall and reminder system

Our doctors use this system to follow up on your results and upcoming procedures. Patients are automatically enrolled in some reminder systems, such as state cervical screening program register, bowel screening or mammograms. Please let reception know if you wish to opt out.

Results

Our reception team and nurses are not permitted to give out results to patients, unless specifically instructed by your doctor. In most instances, you will need to book a follow-up appointment with you doctor to receive your results.

Continuity of care

It is important to develop an ongoing relationship with your GP. This is particularly important if coming for results from your previous visit. Evidence shows that seeing the same GP results in improved patient outcomes and patient satisfaction.

Patient feedback

We welcome both positive and negative feedback in order to improve our service. Please email our practice manager Gurleen Saini on admin@rosedalesurgery.com.au or leave a message in the feedback box in the reception area.

It is a good idea to discuss the complaint with us in the first instance.

However, if you are not satisfied with our actions, you may contact either the Health Care Complaints Commissioner Ph: 1800 043 159 or the NSW Ombudsman on 1800 451 524 to discuss your complaint.

Reduced Fees

• If you are a concession card holder, you may be eligible for reduced fees. Please speak to our reception staff for more details

Procedures

• Our doctors are skilled in performing a range of procedures such as the removal of skin lesions and Implanon insertion
• The cost of these procedures will vary depending on their complexity
• Your doctor will perform an initial consult to discuss any procedure with you, and will be able to provide you with more information regarding fees during this consult

Bulk Billing

• Children 5 years and under
• Pension Card Holders
• Bulk billing of any consultations is at the discretion of each Medical Practitioner
• Patients must have a valid Medicare Card