Urgent Message for All Patients

Urgent Message for All Patients

Monday 23rd March 2020

Rosedale Medical Practice will no longer be offering face to face appointments. There will be very few exceptions to this, which will need to be considered on an individual, case-by-case basis.

Effectively immediately, if you are booking an appointment with our practice, you will be offered a Telehealth phone consultation. For the next 6 months, telephone consults will be the default appointment type. If you have already booked a face to face consult, we ask that you reconsider the need to visit us in person.

For patients that require video consults, these will be offered by Dr Saini and may be extended to other doctors if needed.

We don’t want people to avoid medical care, but avoiding the surgery when possible is a very good idea. You could be at risk of becoming unwell from people that are carrying the virus but are otherwise well. We call this asymptomatic transmission.

Reducing the amount of physical visits to our practice will help us to provide face to face care for things such as wound dressings, childhood immunisations and other medical necessities. If you feel that you require a face-to-face visit with your GP, please call our reception on 02 9680 9644 to discuss this.

Details on eligibility for bulk-billing, and our reduced telehealth fees are available at http://www.rosedalemedicalpractice.com.au/telehealth

Lots of people have asked about flu vaccines – we still don’t have stock but will be looking to roll them out rapidly, and safely, as soon as we have them in hand.

Best wishes,

Team Rosedale

The house that Molly called home.

The house that Molly called home.

Throw back to 1985 – a scene remembered by many as one of the most heartbreaking in Australian television history – Molly Jones of A Country Practice (played by Anne Tenney) would die of leukaemia, while lying on a couch in the garden watching Brendan play with their daughter Chloe.

35 years on, we reflect on the heritage of the beautiful home we now call Rosedale Medical Practice West Pennant Hills. We reflect on the values of #kindness, #love, #humanity, #friendship, #life, #resilience, that continue to live on to this day. There is something truly magical about serving our fellow humans from the house that Molly once called her home.

“Mad”, we said, “Mad Molly Jones”

But then we didn’t know

The kindness that was hers to spare

The joy that she took everywhere

We simply didn’t know.

“Mad”, we said, “Mad Molly Jones”

But then we hadn’t heard

How she could fight to save a flower,

And give each man and dog his hour

We simply hadn’t heard.

“Mad”, we said, “Mad Molly Jones”

But then we hadn’t seen

That she could make a dull day bright,

That she was colour, warmth, and light

We simply hadn’t seen.

Molly Jones, it’s over

Yet we cannot say goodbye

For all the loveliness we knew

And love of life and friendship true

And laughter brave once dwelt in you

And how can such things die?

An interesting time to be a medical student!

An interesting time to be a medical student!

Our medical student from Macquarie University has just completed her placement with us, and had this lovely message to share.

It is a privilege for us as a practice to contribute to the development of the next generation of doctors.

We would like to thank our patients for being so welcoming and encouraging.

It takes a village to raise a doctor, and being able to learn from you and participate in your care provides our students with an extraordinary opportunity to grow into the type of doctors that will go on to make a genuine difference in the lives of others, as well as find meaning and joy in their own careers.

Whilst it has been a rather odd time in our history, our student learnt that care never stops, team work makes the dream work and that there are many ways to practice medicine!

Crazy Socks 4 Docs

Crazy Socks 4 Docs

Getting into the spirit of #CrazySocks4Docs Day today, with our fabulous receptionists Denise and Cristina stealing the show. The last few months have seen an extraordinary amount of change and our ladies have kept their head held high amidst the numerous challenges that have come their way. Team work makes the dream work!

Behind the Scenes – Data Driven Improvement

Behind the Scenes – Data Driven Improvement

Rosedale Medical Practice prides itself on providing “high performing primary care” with four key principles at its foundation:

✅ Engaged Leadership
✅ Data-driven Improvement that respects the privacy and confidentiality of our patients
✅ Empanelment
✅ Team-Based Care

By the end of April 2020, we provided influenza vaccines to 79.03% of our active patients over the age of 65. This means that we exceeded the average for our region by a solid 20.25%.

What does this mean for you?

Your journey doesn’t stop when you leave our practice. Neither should your health care. Our ‘Care Outside the Box’ philosophy is a commitment to reach outside the four walls of our practice, and provide you with all the resources that you and your family need to make the right decisions for your health.

We will continue to share our approach with you through updates to our website as well as our Facebook posts. Stay tuned.

Best wishes,

Team Rosedale

On leadership and compassion during COVID19

On leadership and compassion during COVID19

A few thoughts on the global Coronavirus pandemic, inspired by some very thoughtful questions from Roz Lindsay from Engage your Healthcare Leadership. Thank you Roz.

These are extraordinarily stressful times. We are clearly amidst a global crisis. It takes an immeasurable amount of energy to keep our fingers on the pulse. We are constantly scanning the media, press and emerging research articles to continue to formulate and revise our approach. Each day is different.

In most instances, fear is rational and there is good cause for it. We will see a spike in the number of deaths, and need to be very clear that even a day’s delay means that we add to this number.

I urge my colleagues to consider the broader impact this is having on our people. Behavioural psychology dictates that we will do all in our power to maintain a sense of control over each situation we encounter. We also react adversely to any possibility of something being taken away from us. The brawls we see over toilet paper will often relate to both of these basic tenets. This is not the time to judge or criticise. We must understand why certain behaviours occur and modify our environment to address the underlying factors. Naming, shaming and blaming is at best, unhelpful, and at worst, severely harms our nation’s response to this pandemic.

For small businesses, a steady and deliberate investment in staff morale is a priority and leaders must constantly communicate with their teams to ensure that a clear plan is readily available and understood by all. We must also be clear about the level of uncertainty that exists, and provide an empathetic, listening ear as new problems and issues emerge that necessitate quick and decisive action.

This is an important time to use the right language, and the right tones of speech. Chris Voss in his book ‘Never Split the Difference’ speaks of the “Late Night FM DJ Voice”, a downward deflection in speech that alludes a sense that you are in control. Put simply, there are techniques that we can learn that help us to become more effective at communicating. I believe it was Brené Brown, author of ‘Dare to Lead’ that stated, “we are responsible for both what we say and how it lands.” Her thoughts on the power of vulnerability are more relevant now than ever before (https://www.ted.com/talks/brene_brown_the_power_of_vulnerability?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare)

We also must look to examples of positive leadership. Clearly Dr Tony Bartone, Dr Harry Nespolon and Dr Ewen McPhee have been extraordinary in their leadership style, and it is pleasing to watch how well they have handled each situation Australia has encountered this year. These are just a few names amidst many that come to mind at this critical time in Australia’s history. Much to learn.

This is also a time where we must look after the person to the left of us and the person to the right of us, ping Simon Sinek who has taught us this so well in each of his books.

Australians have banded together before, and we know our people are extraordinarily capable of navigating all manner of challenges.

Let’s also not forget to practice and teach self-care and self-compassion. Continue to take those moments to pause, reflect, be present with your loved ones, with yourself. Go for a run, a walk, a swim. Eat healthy, well-balanced meals. Add colour to your palate, “taste the rainbow”. Personally, I have attended the gym almost every day for the last 2 years, perhaps longer. It has been extraordinary for both my physical and mental health. I’ve now made a conscious and considered decision to set up a gym at home so that I can continue to work out at home, whilst reducing the spread of COVID19. We all have a role to play.

Fasten your seatbelt, it’ll be a bumpy ride. But we’re all in it together, and the plane must land safely for all of us.

What does it mean to be a patient of Rosedale Medical Practice?

What does it mean to be a patient of Rosedale Medical Practice?

What does it mean to be a patient of Rosedale Medical Practice?

We are more than just your everyday general practice.

Our team works hard to give you the resources that you need to live your best life. But why on earth does that matter?

Because our mission is to elevate, inspire and influence the world around us to build a better future for our children and our children’s children.

We believe that keeping you and your family healthy will empower you to live a truly meaningful life and be the change you wish to see in the world.

It’s more than just health care, it’s paving the way for a sustainable, healthy and beautiful future.

We’re not in the business of waiting for others to show us the way. We forge the path that others follow.

We are one of the first practices in Australia to ditch the fax and rely heavily on secure messaging, that respects the privacy and confidentiality of our patients, and allows those around us to communicate with us in real time, reducing delays in your care and allowing us to harness your health information in a proactive, efficient manner.

Our CareMonitor Shared Care Monitoring tool allows our patients to communicate with us in real time, making looking after your complex and chronic health care needs much more straight forward.

We are trailblazers, innovators and creators. Whilst others are catching up to the technology of the 21st century, we’re looking to the future, acting local and thinking global.

You might think that we have an enormous team and resources backing us up?

Think again.

We are a small team with a massive vision. We’re not going to show you photos of futuristic waiting rooms with sofas and lounges. We keep human connection at the heart of everything we do.

We are the crazy ones, the misfits and the rebels. Obsessed with providing you the best possible care in the best possible way. The sanctuary in which we practice was once home to Molly Jones, one of Australia’s most loved TV mums from A Country Practice.

What we will promise you is that as soon as you walk into the doors of our practice, you will experience the warmth and compassion of our team. We are a place of hope, humanity and healing.

Our patients are those that don’t believe in compromise. They want health care that empowers them. Health care that inspires them. And health care that allows them to influence the world around them.

I suppose that’s what we mean by Care Outside the Box. Innovative, compassionate, and different.

Creating a Positive Impact

Creating a Positive Impact

Feeling so #grateful to receive this lovely message from our medical student. Thank you to our team and our wonderful patients for being so welcoming and for helping to create an environment of learning for our future generation of doctors. We believe that by positively impacting every person that we meet, we create a cascade of events that helps to deliver a better future for all of us.

“I can’t describe the impact you and the Rosedale team have had on me both personally and professionally; I was blessed to spend my final rotation with all of you and you gave me so much to reflect on during these holidays… Thank you for so selflessly mentoring me :)”

Reflecting on the year that’s been

Reflecting on the year that’s been

2019 – the year Rosedale Medical Practice introduced:

✅ Two new practice owners

✅ The NBN

✅ Online appointment bookings

✅ SMS Recalls and Reminders

✅ CareMonitor – our Shared Care Monitoring App

✅ A highly successful Western Sydney University medical student placement, securing our commitment to training the next generation of health professionals

✅ Faxless at its purest, and a dedicated journey towards paperless

✅ Focused data-driven quality improvement strategy

✅ And more

All this wouldn’t have been possible without our patients, who have embraced and supported the change, and an amazing future-focused team that has exceptional, high quality, patient-centred care at its heart.

As we usher in 2020, we remain committed to transforming the health care experience for our patients, our team and our community.

We continue to welcome all new and existing patients. If you’d like to book an appointment, book online via HotDoc, or call us on 02 9680 9644.

We look forward to caring for you and helping you to achieve your health goals.