Seriously, there are some things that we do in health care that are just too prescriptive. Occasionally, we get health care so wrong that we do silly things – like waking patients up to give them sleeping tablets.
Sometimes, breaking the rules is exactly what’s needed to improve patients’ experience of their care.
The Leadership Alliance (Alliance), convened by the Institute for Healthcare Improvement, consists of approximately 40 North American hospitals, associations, and other care systems committed to delivering on the promise of the “Triple Aim”
In 2016, organisations forming the Alliance asked this question of patients and staff:
“If you could break or change any rule in service of a better care experience for patients or staff, what would it be?”
Below, Berwick et al list the top 10 most frequent suggestions.
Breaking Health Care Rules to Improve Care https://ja.ma/2OZftzh